Shipping

PICK-UP FROM OUR RETAIL OUTLET
Free including customer advice at the Rocklea Markets. You can also arrange your own courier to pick-up on your behalf any paid order.

DELIVERY INTO THE BRISBANE MARKETS
Free service. Delivery runs as follows: Monday to Friday: 1st run 6.30am; 7.30am; 8.30am; last run 9.30am.

SHIPPING AND HANDLING CHARGES (ONLINE PURCHASES) 
Freight will be quoted as per the Sendle Shipping Calculator cost. Delivery times vary between 1 - 10 business days, depending on location. A unique delivery estimate will be shared at the time of purchase to help track your order.

SHIPPING AND HANDLING CHARGES FOR EXISTING CUSTOMERS IN BRISBANE METRO AREA (IN-STORE OR PHONE PURCHASES)
Local orders can be placed in-store or over the phone for Brisbane Metropolitan customers. Any orders placed by 11.00am on any business day and you will get delivery the same day. The cost for this service is $15 inclusive GST. This applies from one small parcel to 16 boxes that can fit onto a small 500 kg pallet. For larger full pallets deliveries there is an additional cost to be confirmed. Please contact us for more details.

DAMAGED / INCORRECT PRODUCT
In the event that you receive a product that is either damaged or not the product you ordered, please notify the Statpack Customer Service by sending (fax, scan & email) this Return Form (download RF here) within 7 days of receipt of the product. In order to process the return quickly the Return Form must be provided with the goods returned. You will then be able to choose for a refund or an exchange. The return of the goods to us will be at the customer cost. The shipping of the correct goods will be done at no charge for the shipping/handling.

PRODUCT RETURN
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Customers are responsible for finding/obtaining the correct products for their individual needs. In the event that you decide that you do not want the product you have ordered, Statpack may -at it's discretion- decide to accept the return of the product within 7 days. Please notify the Statpack Customer Service by sending (fax, scan & email) this Return Form (download RF here) within 7 days of receipt of the product. Any such return will attract a 10% restocking fee calculated at the current retail price. No refunds will be provided for any opened product. Refunds will be executed when the item is received by Statpack in the same unopened original manufacturer's packaging and condition that it was sent. We will only refund the cost of the goods excluding shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.

WARRANTY CLAIMS
Some goods sold by Statpack are covered with a manufacturer warranty. It is the customer's responsibility to fill in and return the manufacturer's warranty form. No refund can be provided by Statpack. Statpack is not responsible for the handling products' warranty processes.